Web Support and Maintenance · For marketing teams
Your site, looked after like a product.
A website is launched once and judged every day after. We keep yours fast, secure and current - updates applied, performance watched, issues fixed before customers meet them - with standing capacity to keep improving it, not just keep it alive.
Always on. Always current.
What it is
Care that compounds, not upkeep that patches.
Most sites are maintained the way alarms are answered: something breaks loudly enough, someone scrambles, and everything quieter - the ageing dependencies, the slowing pages, the forms that fail on one browser - accumulates as risk nobody owns.
Under continuous care the equation flips. Updates land on schedule, monitoring catches issues before customers do, and a standing improvement budget means the site gets measurably better each month - because the cheapest incident is the one that never happens.
Proactive, not reactive
Updates, security patches and dependency upgrades on a schedule - the quiet work that prevents the loud failures.
Watched around the clock
Uptime, performance and error monitoring with humans behind the alerts - people who know your site, not a dashboard nobody reads.
Improvement built in
A standing monthly capacity for making things better - speed, conversion, content - so maintenance is momentum, not preservation.
Who it's for
For sites running unattended since launch.
This is for teams whose site went live as a project and has run without an owner since - the agency moved on, IT has bigger fires, and the CMS update button has been red for months. If nobody would notice an outage until a customer complained, the site isn't being maintained. It's being risked.
- Nobody has applied updates since launch, and everyone is a little afraid to.
- The first alert about downtime tends to come from a customer or the CEO.
- Small fixes wait months because there's no one on the hook to make them.
- Page speed has quietly decayed, and rankings and conversion decayed with it.
How it works
Onboard, stabilise, watch, improve.
Onboard
Audit and baseline
We take stock - stack, dependencies, hosting, performance, security posture - and set the baseline every later improvement is measured against.
Stabilise
Clear the accumulated risk
Outstanding updates applied, vulnerabilities closed, backups verified - the overdue work done first, carefully, so the ground is solid.
Watch
Monitoring with SLAs
Uptime, errors and performance monitored continuously, with agreed response times - so when something does happen, the clock and the ownership are already settled.
Improve
The monthly better
Standing capacity spent each month on improvement - performance wins, UX fixes, small features - prioritised with you, reported with numbers.
What you get
A site that's someone's job again.
An SLA that means it
Agreed response and resolution times by severity - so 'we'll look at it' becomes a commitment with a clock on it.
Monitoring and alerting
Uptime, performance and error tracking wired to people who know your site and can act - not just notify.
Scheduled updates and security
CMS, dependencies and infrastructure kept current on a cadence, with backups tested rather than assumed.
A monthly report worth reading
What happened, what was fixed, what got faster and what's next - the site's health as numbers, not vibes.
The case for care
One asset carries every rand you spend.
Every campaign, every ad rand and every search ranking arrives at the same place, so one slow page or one broken form taxes all of them at once - and unlike a bad ad, a bad site is invisible until the numbers come in. Continuous care costs a fraction of one serious incident and, unlike an incident, it pays back every month.
Proof
Sites under our care.
The platforms in our case studies run under this model - built, then looked after.
In their words
“Touchfoundry excelled in both technological and business orientated delivery. I was super satisfied working with them and continually improve our websites and integrating customer facing applications with the core marketing workflows, together.”
Daniel Biethsieda
Managing Director of Technology at Basecamp
Common questions
Asked before almost every engagement.
Routinely. Onboarding starts with an audit and a stabilisation pass - overdue updates, fragile deploys, missing monitoring - so we know exactly what we're caring for before the SLA clock starts.
Site running unattended?
Let's put it under care.
Tell us what you're running and when it was last updated - no judgement, we've seen worse. We'll audit it, tell you honestly where the risk sits, and quote what continuous care would look like.